Frequently asked
Short, clear answers
For products, shipping and returns see the Zeliza Butik FAQ; for the bridal process, fittings and rental see the Zeliza Moda Evi FAQ.
Are Zeliza Butik and Zeliza Moda Evi the same business?
Both belong to Zeliza, a registered trademark founded in İzmir in 2013 and run by the same family. Zeliza Moda Evi is a made-to-measure atelier for bridal, evening and engagement gowns; Zeliza Butik is a store and online boutique for everyday womenswear. The two brands have separate websites, addresses and processes.
Which site do I shop on?
For everyday clothing, zelizabutik.com has a cart and card payment; orders ship within Türkiye. For bridal and evening wear there is no online payment on zelizamodaevi.com: you book an appointment, design and fittings happen at the atelier or over video, and the price is set at the atelier according to the design.
Where are the store and the atelier?
Both are in Konak, İzmir. Zeliza Butik: Kahramanlar, 1424. Sk. No:16 D:B. Zeliza Moda Evi: Mimar Sinan Mah. 1408 Sk. No:6 Kat:3 D:8, Alsancak. Addresses and map links are on the Contact page.
I am outside İzmir or abroad; can I order a bridal gown?
Yes. Zeliza Moda Evi offers remote fittings: the appointment is booked online, fittings are done over video calls (usually at least 3–4), and the finished gown is shipped to the address you give, including abroad.
What are the opening hours?
The Zeliza Butik store is open Monday to Saturday 10:00–19:00 and closed on Sunday. Zeliza Moda Evi is available every day 10:00–19:00: weekdays online and by phone, weekends in person at the atelier. Clients with appointments have priority.
Is there a single phone number?
Yes, +90 553 130 93 73 for both brands. E-mail addresses are separate: [email protected] and [email protected].
Can I order or pay on zeliza.com?
No. zeliza.com only presents the brand and points you to the two sites; it has no cart, account, form or cookies. Shopping and appointments happen on each brand’s own site.